Customer reviews
Average Customer Review

119 of 122 people found the following review helpful
5.0 out of 5 stars Love the product, love the customer service even more !!, January 26, 2015
Verified Purchase(What's this?)
This review is from: LifeSpan TR1200i Folding Treadmill (Sports)
This product has so much positive review. However, I hesitated to buy this product at first due to the bad review on the customer service. Now I'm glad I did, since Lifespan offer one of the best customer service ever.

This treadmill is very sturdy and solid -- just like what the other reviews said. Unfortunately, the communication cable came with the broken shell out of the box. Since it doesn't seem like a big deal, we decided to keep it and assembled the machine. At this point, Amazon refunded us partial credit for the the broken piece. (The product was sold by Amazon. Amazon is great !!!) We have been using the machine for 30 min everyday for two weeks already. So far the machine works great. However, we notice the heart rate monitor didn't work right. It always shows the number around 88-90 bpm far lower than what shown in my forerunner 620.

Then I went online (lifespanfitness.com), register the product, and contact the customer service. I filled out the... Read more

525 of 540 people found the following review helpful
4.0 out of 5 stars Great treadmill for the price - but USB drive not included, June 14, 2012
By 
(VINE VOICE)   
Just a guy (Westchester, NY) - See all my reviews
Verified Purchase(What's this?)
This review is from: LifeSpan TR1200i Folding Treadmill (Sports)
This is a great treadmill. To get anything noticably better, you will need to spend two or three times as much. This is perfect for 99% of people using a treadmill at home.

Delivery through CEVA was great. Be aware of that if you are ordering through Prime. The delivery date you see is the date it gets to the shipper. You then get a call to schedule delivery. You will not get it on the date shown by Amazon. The CEVA delivery is "doorstep" delivery. They leave it outside your house. The guy said he is "not allowed" to go inside. However, a $20 tip and he helped me get this inside, down a flight of stairs, and into my basement home gym.

The box is large and VERY heavy. Do not underestimate that. Check the dimensions against doorways, etc. It is big. Removing it from the box only buys you a couple of inches. It is also VERY heavy. You will need two strong people to lift this. It can be dragged by one. Menuvering the box is very difficult... Read more

17 of 17 people found the following review helpful
1.0 out of 5 stars DONT RISK IT, June 7, 2017
Verified Purchase(What's this?)
This review is from: LifeSpan TR1200i Folding Treadmill (Sports)
ive had this for 3 months......it seemed nice at first......i used it lightly for 2 months and then i got serious......i began using it for 45 - 60 minutes 4 to 5 times a day.......i used no incline......i only set it at 1.8 mph......i lubed it and checked the belt tension regularly....after about 3 weeks i noticed it stalling a little bit.....after a couple days it died....the belt will move very slowly for a few seconds and then i get an E1 error

customer service said it was most likely the speed sensor....they sent me a new one and i installed it...it did not help

the motor control board has a flashing LED light on it......thats usually a bad thing on circuit boards......they sent me a new one....it did not help

now im waiting on an entire wire harness to arrive so they can send a technician out to basically rebuild the unit.....unfortunately its a tight fit in the room with my other exercise equipment and i dont believe they will have room to do... Read more

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