115 of 118 people found the following review helpful
Love the product, love the customer service even more !!,
This review is from: LifeSpan TR1200i Folding Treadmill (Sports)This product has so much positive review. However, I hesitated to buy this product at first due to the bad review on the customer service. Now I'm glad I did, since Lifespan offer one of the best customer service ever.
This treadmill is very sturdy and solid -- just like what the other reviews said. Unfortunately, the communication cable came with the broken shell out of the box. Since it doesn't seem like a big deal, we decided to keep it and assembled the machine. At this point, Amazon refunded us partial credit for the the broken piece. (The product was sold by Amazon. Amazon is great !!!) We have been using the machine for 30 min everyday for two weeks already. So far the machine works great. However, we notice the heart rate monitor didn't work right. It always shows the number around 88-90 bpm far lower than what shown in my forerunner 620.
Then I went online (lifespanfitness.com), register the product, and contact the customer service. I filled out the... Read more
521 of 536 people found the following review helpful
Great treadmill for the price - but USB drive not included,
This review is from: LifeSpan TR1200i Folding Treadmill (Sports)This is a great treadmill. To get anything noticably better, you will need to spend two or three times as much. This is perfect for 99% of people using a treadmill at home.
Delivery through CEVA was great. Be aware of that if you are ordering through Prime. The delivery date you see is the date it gets to the shipper. You then get a call to schedule delivery. You will not get it on the date shown by Amazon. The CEVA delivery is "doorstep" delivery. They leave it outside your house. The guy said he is "not allowed" to go inside. However, a $20 tip and he helped me get this inside, down a flight of stairs, and into my basement home gym.
The box is large and VERY heavy. Do not underestimate that. Check the dimensions against doorways, etc. It is big. Removing it from the box only buys you a couple of inches. It is also VERY heavy. You will need two strong people to lift this. It can be dragged by one. Menuvering the box is very difficult... Read more
41 of 44 people found the following review helpful
Running deck broke after 2 years of average use!!,
This review is from: LifeSpan TR1200i Folding Treadmill (Sports)I purchased this unit in the end of 2013 from Amazon. Just over 2 years later while running on it I broke through the running deck (this is the "solid" board on the inside of the belt). I run pretty regularly on it in the winter months around 10-15 miles a week and I weigh 160 pounds for reference. At the time of the failure, I was running at 7MPH. Up until this point, I have had no issues with it and regularly lubricate the belt with recommended Lifespan brand lube.
Lifespan customer support was responsive and has offered to send out a new running deck under the 3 year parts warranty but will not cover the labor for installation because that warranty is only for 1 year. Interestingly they offered to send out an additional support beam with the board. Which tells me there is some sort of known design flaw with the existing particle board running deck.
For potential buyers out there who expect to put some miles on it I would recommend going with another... Read more